At Vivaide, we take delivery commitments seriously to ensure all physical prizes and merchandise reach our users securely and on time. Shipping Timeline: Prizes are dispatched within 7 to 15 business days after the winner is verified. Delivery generally takes 3 to 7 business days depending on your location. Shipping Charges: All shipping charges are borne by Vivaide, unless otherwise stated in the campaign details. Tracking & Communication: Once dispatched, we will send tracking details via SMS and email. If a package is returned due to an incorrect address, we will reach out to update the address and reattempt delivery. Delays: While we aim for timely delivery, Vivaide is not liable for delays caused by third-party courier partners, natural calamities, strikes, or regional disruptions.