Messaging Terms

At Vivaide, we value clear and respectful communication. These Messaging Terms govern the use of messaging services on our platform, including but not limited to communications between users, campaign organizers, and Vivaide support. By using our messaging features, you agree to adhere to these terms.

The messaging feature on Vivaide is provided for the following purposes:  

Campaign-Related Inquiries: To communicate with campaign organizers regarding specific campaigns, prizes, and causes. 

Customer Support: To facilitate communication between users and Vivaide’s customer service team for issue resolution, feedback, and general inquiries.  

Donor Updates: To provide donors with updates on the status of their donations, the impact of their contributions, and any changes related to campaigns. 

You are expected to use Vivaide’s messaging system responsibly and for its intended purposes. By using the messaging system, you agree to: 

Respectful Communication: Engage in respectful, professional, and non-abusive communication with all users, campaign organizers, and Vivaide staff. 

Relevant Inquiries: Ensure that any message you send is relevant to the campaign, donation process, or customer support issue at hand. 

No Spam or Solicitation: Do not send unsolicited messages, including but not limited to promotional, marketing, or spam messages, unless explicitly permitted by Vivaide. 

You agree not to engage in the following activities through Vivaide’s messaging features: 

Harassment or Abuse: Sending any message that is offensive, threatening, discriminatory, or otherwise violates the dignity of others. 

Fraudulent Activities: Using messaging to deceive, manipulate, or commit fraud, including impersonating others or misrepresenting your identity. 

Illegal Activities: Using messaging for any unlawful purpose, including the promotion of illegal goods, services, or activities. 

Sending Malicious Content: Transmitting viruses, malware, or any other malicious software through the messaging system. 

Vivaide retains the right to store and monitor messages sent through our platform to ensure compliance with these Messaging Terms and to improve our services. While we do not generally read private messages, we may access or disclose message content when: Required by law or legal process. We believe it is necessary to protect our rights, users, or property. It is part of an investigation into potential violations of our Terms of Use or other policies.

Users are responsible for the content they send and must ensure that their messages comply with these terms. If you receive a message that you believe violates these terms, you can report it to Vivaide for review. Users should also be aware that messages sent through Vivaide are not guaranteed to be private or secure, and we encourage users to exercise caution when sharing personal or sensitive information.

Campaign organizers may use messaging to communicate with donors and participants. However, these organizers are bound by Vivaide’s terms, including the requirement for ethical conduct and transparency in all communication. We strongly encourage users to engage in positive and constructive dialogue with campaign organizers to ensure a smooth experience.

If you encounter inappropriate or harmful behavior through the messaging system, you have the ability to block users or report messages to Vivaide. We will investigate all reports and take appropriate action, including banning users or removing offensive content when necessary.

Vivaide reserves the right to update or modify these Messaging Terms at any time. Any changes will be posted on this page, and the "Effective Date" at the top will be updated. We recommend reviewing these terms periodically to stay informed about any changes.

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the "Effective Date" at the top will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about these Messaging Terms or any communication you’ve received on Vivaide, please contact us at:

Email: [Insert Contact Email]

Phone: [Insert Phone Number]